Return Policy
Last updated: January 2024
Our Commitment to You
At beLoved Health, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
✓ 30-day return window
✓ Full refund or exchange
✓ No questions asked
Return Requirements
To be eligible for a return:
- Item must be returned within 30 days of delivery
- Product must be in its original, unopened condition
- Original packaging must be intact
- Return authorization number must be included
Items that cannot be returned:
- Opened or used products (for hygiene reasons)
- Damaged or tampered packaging
- Products purchased from retail partners
- Digital products or downloadable content
How to Return an Item
Step-by-Step Process:
- Contact us: Email support@belovedshilajit.com or call (503) 914-4916
- Get authorization: We'll provide you with a return authorization number
- Package item: Securely package the item in its original packaging
- Include information: Add the return authorization number and your order number
- Ship: Send to our return address (we'll provide this)
Refund Process
Processing Time: Once we receive your return, we'll process it within 3-5 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Refund Timeline: Depending on your bank or credit card company, refunds may take 5-10 business days to appear on your statement.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Exchanges
If you'd like to exchange your product for a different size, flavor, or product, we're happy to help. The same return requirements apply to exchanges.
For exchanges, we'll ship the new item once we receive your return, and you'll only be charged for any price difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or refund at no additional cost to you.
Please include photos of the damage when contacting us for faster resolution.
Wholesale Returns
For wholesale customers, different return terms may apply as outlined in your wholesale agreement. Please contact your account representative for wholesale return information.
International Returns
International customers are responsible for return shipping costs and any applicable customs duties or taxes.
Please contact us before initiating an international return to ensure proper documentation and shipping procedures.
Contact Information
For questions about returns or to initiate a return:
Email: support@belovedshilajit.com
Phone: (503) 914-4916
Hours: Monday-Friday, 9 AM - 5 PM PST
Address: beLoved Health LLC, 2505 NE Pacific ST, Portland OR 97232
Customer Satisfaction
Your satisfaction is our top priority. If you have any concerns about your purchase or our return process, please don't hesitate to reach out. We're here to help ensure you have a positive experience with beLoved Health.