Shipping Policy

Order Processing: Orders are typically processed and shipped within 1-2 business days.

Business Days: We ship Monday through Friday, excluding major holidays.

Holiday Delays: During peak seasons and holidays, processing may take 2-3 business days.

Backorders: If an item is temporarily out of stock, we'll notify you and ship as soon as it's available.

Note: Delivery times are estimates and may vary based on your location and shipping carrier.

We partner with reliable shipping carriers to ensure your orders arrive safely:

• USPS: Primary carrier for standard shipping
• FedEx: Used for express and overnight shipping
• UPS: Available for select locations and wholesale orders

Once your order ships, you'll receive a confirmation email with tracking information.

You can track your package using the tracking number provided in your shipping confirmation email.

For questions about your shipment, contact us at support@belovedshilajit.com

Important: Please ensure your shipping address is complete and accurate. We cannot be responsible for packages sent to incorrect addresses.

Address Changes: If you need to change your shipping address, contact us immediately after placing your order.

PO Boxes: We can ship to PO Boxes, but some shipping options may not be available.

Available Countries: We currently ship to most countries worldwide.

Shipping Costs: International shipping costs vary by country and are calculated at checkout.

Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees.

Delivery Times: International orders typically take 7-14 business days to arrive.

Restrictions: Some countries may have restrictions on importing dietary supplements. Please check your local regulations.

Wholesale customers may have different shipping terms and rates as outlined in their wholesale agreement.

For wholesale shipping inquiries, please contact your account representative.

Damaged Packages: If your package arrives damaged, please contact us immediately. Take photos of the damage and keep all packaging materials.

Lost Packages: If your package doesn't arrive within the expected timeframe, contact us and we'll help track it down or arrange a replacement.

Claims: We'll work with the shipping carrier to file claims for damaged or lost packages.

During major holidays, shipping times may be extended due to carrier delays and increased volume.

We'll post holiday shipping schedules on our website and social media channels.

For time-sensitive orders during holidays, consider upgrading to express or overnight shipping.

For questions about shipping or to track your order:

Email: support@belovedshilajit.com

Phone: (503) 914-4916

Hours: Monday-Friday, 9 AM - 5 PM PST

Address: beLoved Health LLC, 2505 NE Pacific ST, Portland OR 97232